Condition Used Books
Grading / Conditioning
Grading the books is a central part of the operations process. During the grading process, make sure to take note of these things:
Writing
Highlighting
Underlining
Missing pages
Stains (spots, dust, coffee, yellowing)
Odor
Water damage
If these details are not included in the condition notes, it can result in negative ratings. The goal is to accurately describe books as much as possible. It is acceptable to sell books with imperfections. Make sure that the customer knows it before they buy. As an FBA seller, making sure your books are properly graded is about as close to “customer service” as you will ever need.
We have found that the fastest way to get your first few 5 star ratings is to under-grade your books. This simply means you are delivering a better-than-expected product. Amazon will likely send a customer an e-mail inquiring about their satisfaction with the product after they receive it. If the customer is satisfied, they are more likely to leave a positive rating.
Writing
Highlighting
Underlining
Missing pages
Stains (spots, dust, coffee, yellowing)
Odor
Water damage
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