Condition Used Books
Grading / Conditioning
Grading the books is a central part of the operations process. During the grading process, make sure to take note of these things:
Writing
Highlighting
Underlining
Missing pages
Stains (spots, dust, coffee, yellowing)
Odor
Water damage
Accurately describing books is essential to avoid negative ratings from customers. It's important to include any imperfections in the condition notes to ensure transparency. While it's acceptable to sell books with imperfections, customers should be aware of them before making a purchase. As an FBA seller, properly grading your books is crucial for delivering excellent customer service.
One effective way to receive positive ratings is to under-grade your books. By providing a better-than-expected product, customers are more likely to be satisfied and leave positive reviews. Amazon may also send an email to the customer after they receive the product to inquire about their satisfaction, making it even more important to exceed their expectations.
Writing
Highlighting
Underlining
Missing pages
Stains (spots, dust, coffee, yellowing)
Odor
Water damage
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